Tennis Auckland Programmes Administrator – Coaching Unit

About Tennis Auckland
Tennis Auckland’s Purpose is Creating Exciting Tennis Experiences. Our Values are Be Courageous, Enable Others, Strive to Excel and Inspire Passion.

Tennis Auckland is responsible for the leadership of tennis in Central, West, East and South Auckland. We have 53 clubs, 12,300 club members and 1075 interclub teams.

Tennis Auckland delivers a range of domestic tennis tournaments and competitions which are held at its facilities.

Across the region ~ 5,000 participants take part annually in the suite of National Programmes (Tennis Hot Shots, Cardio Tennis and Tennis Xpress), with 10% of this number currently taking part in these programmes weekly within a Tennis Auckland facility.

In addition to our domestic/community activities, Tennis Auckland delivers the iconic ASB Classic WTA and ATP events each year.

Role purpose:
To create a professional and welcoming environment for all coaching programme students and their families by answering incoming enquiries, managing communications, programme billing management, reporting and social media activations.

Start Date & Hours Required for the Role

• Role to start 1st of July, 2024
• Part-time (0.6 FTE)
  • Monday & Thursday 1pm – 7pm
  • Tuesday & Wednesday 3pm – 7pm
  • Saturday 8am-12pm
  • Flexibility during school holidays

Main Responsibilities

• Based front and center at the entrance of the Merton Road Tennis Centre, building relationships with students, coaches and customers.
• Provide a friendly, professional, and efficient customer service at all times, via phone, email and face-to-face.
• Understanding Tennis Auckland’s activities outside those of the Coaching unit, answer on-site enquiries around these and provide the right team contact point.
• Fulfilling daily checklists.
• Ensure that payments are recorded accurately in operational software, in liaison with the Tennis Auckland accounts dept.
• Ensure all players get onto the correct court for lessons and communicate with any coaches of lesson changes.
• Events are recorded accurately on operational software.
• Maintain the highest customer service standards.
• Ensure all emails are answered professionally and in a timely manner.
  High level of communication to management of any importance.
• Familiar with the booking software and weekly class schedule.
• Daily checks of waitlist students and actively placing them into available spaces.
• Assist any social/marketing aspects of the coaching programme for Tennis Auckland.
• Ensuring any new client has all correct details in the database to allow us to promote new products.
• Assist with the collection of customers outstanding invoices.

Skills and Experience

• Basic understanding of Tennis New Zealand National Programmes
• Police Check passed
• Valid First Aid Certifi cate
• Excellent verbal and written communication skills
• First rate customer care and service skills
• Excellent time management skills
• Experience of dealing with online booking operational software
• Competent Microsoft Office Skills
• Thorough and accurate in approach to work
• Confident in dealing with difficult customer situations
• Ability to work well on own and as part of a team
• Ability to work quickly and calmly under pressure
• Ability to prioritise and manage own work
• Hard working, flexible and adaptable
• Ability to deal confidently with enquiries from members, visitors, parents and staff
• Initiative and common sense
• Well organised
• Honest, trustworthy and reliable
• Security conscious at all times

Remuneration and Benefits

• This is a part time role (0.6 Full Time Equivalent)
• Tennis Auckland uniform provided.
• Laptop provided.

To apply, please send your up-to date CV and covering letter to info@tennisauckland.co.nz

Applications close Friday 7 June.