Club Manager – Remuera Rackets Club

1. Position Summary

The Club Manager of the Remuera Rackets Club is responsible for managing all aspects of the club,
including its facilities—tennis courts, padel courts, squash courts, gym, and swimming pool. The
Manager ensures the club delivers exceptional member experiences, oversees the entry and
participation of Remuera teams in local and regional tennis and squash competitions, and drives the
ongoing growth of the organization.

2. Key Responsibilities

1. Facility Management and Maintenance:

i. Oversee the daily operations and upkeep of all club facilities, including tennis, padel,
squash courts, gym, and swimming pool, ensuring they are safe, clean, and well-maintained.
ii. Implement and monitor maintenance schedules for all facilities and equipment to ensure
reliability and longevity.
iii. Coordinate with external contractors for major repairs, upgrades, and improvements.
iv. Manage the procurement and replacement of facility equipment and supplies as needed.

b) Team Management for Competitions:

i. Oversee the organization and entry of Remuera teams into local, regional, and national tennis
and squash competitions.
ii. Liaise with coaches, captains, and players to ensure team readiness, training schedules, and
participation logistics.
iii. Act as the primary point of contact with governing bodies and competition organizers.
iv. Promote and support the development of competitive and social teams to enhance member
engagement.

c) Operational Leadership:

i. Ensure smooth day-to-day operations across all facilities and services.
ii. Develop and enforce policies and procedures to uphold operational excellence.
iii. Manage scheduling to optimize facility usage for member access, coaching, tournaments, and
events.

d) Member Services and Experience:

i. Foster a welcoming and inclusive environment for all members and guests.    ii. Respond promptly to member feedback, inquiries, and concerns.
iii. Develop and promote engaging programs, activities, and events across all facilities to
enhance member satisfaction.

e) Financial and Strategic Management:

i. Prepare and manage the club’s annual budget, ensuring financial sustainability and growth.
ii. Monitor and enhance revenue streams, including membership fees, court bookings, gym memberships, and events.
iii. Collaborate with the Club Board/Committee to develop and execute strategic goals and initiatives.
iv. Identify opportunities to grow membership, improve services, and generate additional revenue.

f) Team Leadership and Development:

i. Recruit, train, and manage a diverse team, including coaches, trainers, maintenance staff, and administrative personnel.
ii. Foster a collaborative, professional, and motivated team culture.
iii. Conduct regular performance evaluations and provide professional development opportunities for staff.

g) Marketing and Communications:

i. Develop and execute marketing strategies to promote the club’s facilities, programs, and teams.
ii. Oversee the club’s website, social media channels, and member communication.
iii. Promote club achievements, events, and programs to the wider community.

h) Health, Safety, and Compliance:

i. Ensure compliance with health and safety regulations and maintain a safe environment for members and staff.
ii. Conduct regular risk assessments and implement necessary safety measures.
iii. Stay updated on legal and industry standards related to facility operations and member services.

3. Key Qualifications and Skills:

i. Proven experience in a management role within a sports, recreation, or hospitality setting.
ii. Strong understanding of managing multi-facility operations, including courts, gyms, and pools.
iii. Experience organizing and managing competitive team participation in sports leagues or
events.
iv. Financial literacy with experience in budgeting, forecasting, and financial reporting.                                                v. Excellent leadership, organizational, and problem-solving skills.
vi. Familiarity with tennis, squash, padel, and fitness programs is highly desirable.
vii. Proficiency in membership management software, Microsoft Office, and marketing tools.

4. Key Attributes:

i. Passionate about sports, competition, and community engagement.
ii. Strategic thinker with a proactive and innovative mindset.
iii. Highly adaptable, able to manage multiple priorities effectively.
iv. Strong interpersonal and communication skills, with the ability to engage diverse stakeholders.

5. Employment Details:

i. Location: Remuera Rackets Club, Auckland
ii. Hours: Full-time, including occasional evenings and weekends.
iii. Salary: Competitive, based on experience and qualifications.

6. Application Process:

To apply, please submit your CV and a cover letter detailing your suitability for the role to davemee@smcevents.co.nz and info@rrc.co.nz.

Applications close on 7 February 2025.